Thank you for shopping at Shirtlink (Betty J Shuman Store) — your trusted destination for premium, custom-printed apparel. We value your satisfaction and strive to ensure every purchase meets your expectations. If something isn’t right with your order, our hassle-free return process makes it simple to resolve.
Return Eligibility
You may request a return if:
- The item arrived damaged, defective, or incorrect
- You received the wrong product
- The product is unused, unwashed, and still in its original packaging
Returns must meet these conditions to qualify for inspection and approval.
Return Window
Return requests must be made within 7 days of delivery.
Requests received after this period may not be eligible for processing.
Please inspect your order upon arrival and contact us promptly if any issue is found.
Items Not Eligible for Return
The following items are non-returnable:
- Worn, washed, or used apparel
- Custom-made or personalized designs (unless damaged or incorrect)
- Clearance, promotional, or final-sale items
Product Condition
Only items in brand-new condition are accepted for returns.
Returned products must include all tags, packaging, and accessories received with the original order.
Return Cost
We proudly offer free returns for all eligible orders within the United States.
There are:
- No restocking fees
- No return shipping charges
Return Country & Method
All returns are accepted within the United States and processed by mail only.
We do not accept in-person returns at this time.
How to Obtain a Return Label
If your return request is approved:
- You will receive a downloadable and printable return label.
- Attach the label securely to your package.
- Drop off the parcel at the designated shipping carrier location as instructed.
Please do not send back any items without receiving the official return label and instructions from our support team.
Return Address
Shirtlink (Betty J Shuman Store)
312 Hidden Creek Cir, Warner Robins, GA 31088, USA
Refunds
Once your return is received and inspected, we’ll notify you of its approval status.
Approved refunds will be processed in USD and issued to your original payment method within 5–10 business days.
Processing times may vary depending on your payment provider or financial institution.
Exchanges
If you received a damaged or incorrect product, or wish to exchange for a different size:
- Contact us to initiate the exchange process.
- We’ll send your replacement after receiving and verifying the returned item (subject to stock availability).
If the requested size or product is unavailable, a full refund will be issued instead.
Order Cancellations
If you need to cancel your order, please contact us before it ships.
Once dispatched, the standard return process applies.
Lost or Missing Returns
If a return shipment goes missing after being sent back, please provide proof of shipment.
We’ll assist in contacting the carrier to locate the package or resolve the issue appropriately.
Important Notes
- Refunds are issued only to the original payment method used at checkout.
- Shipping fees (if any) from the original order are non-refundable.
- Unauthorized or late returns may be refused or sent back to the customer.
Contact & Support
If you have questions or wish to initiate a return or exchange, please reach out to our support team.
Trade Name: Shirtlink
Phone (SMS Preferred): +1 (747)-463-9716
Email: [email protected]
Address: 312 Hidden Creek Cir, Warner Robins, GA 31088, USA
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)