Thank you for shopping at Betty J Shuman Store, your trusted source for custom-printed apparel. We want you to be fully satisfied with your purchase. If you experience any issues with your order, we’re here to help.
Return Eligibility
You may request a return if:
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The item arrived damaged, defective, or not as described
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You received the wrong product
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The item is unused, unwashed, and in original packaging
Return Window
Return requests must be made within 7 days of delivery. We may not be able to process returns submitted after this period.
Items Not Eligible for Return
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Used or washed apparel
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Custom-made designs not due to damage or error
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Clearance or final-sale items (unless defective or incorrect)
Free Return Process
If your return request is approved:
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We will email you a prepaid return shipping label.
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Print the label and attach it securely to your return package.
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Drop off the package at the designated carrier as instructed.
✅ Return shipping is completely free – no costs to you.
Return Address:
Betty J Shuman Store
312 Hidden Creek Cir, Warner Robins, GA 31088, USA
⚠️ Please do not send any items back without contacting us first and receiving the return label.
Refunds
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Once your returned item is received and inspected, we will notify you of the refund status.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Processing times may vary depending on your bank or payment provider.
Exchanges
If you’d like an exchange for a different size or if the item is faulty, please contact us. We’ll send out a replacement after receiving your return (subject to availability).
Contact Us
If you need help or want to request a return:
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Email: [email protected]
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SMS (Preferred): (747)-463-9716
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Office & Warehouse: 312 Hidden Creek Cir, Warner Robins, GA 31088, USA
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Support Hours: Monday – Friday | 09:00 AM – 5:00 PM (EST)